Paradise Beachfront

Your data, plainly

Privacy Policy

This page is also our privacy notice ("aviso de privacidad") under Mexico's personal data protection law (LFPDPPP). Last updated: July 12, 2026

We keep this simple, because what we do with your data is simple: we use it to host you, and for nothing else. We never sell or rent personal data, we run no advertising trackers, and we send no newsletters.

1 · Who is responsible for your data

The data controller is Inversión y Gestión Inmobiliaria SA de CV, RFC IGI170720II5, with address at Boulevard Kukulcán Km 9.5, Zona Hotelera, Salvia Condominium, Apto 304 AB, C.P. 77500, Cancún, Quintana Roo, México (the company that operates Paradise Beachfront). For anything in this policy, write to soporte@igisa-solutions.com.

2 · What data we collect

  • Booking details: name, email address, phone number, country, the dates and space you book, party size, and any special requests you send us. Collected through our booking system when you reserve.
  • Payment data: handled by our payment providers, Stripe, PayPal or Openpay, depending on the payment option used for your booking. Your card or account details go encrypted directly to the provider; we only ever receive a payment confirmation and, for cards, the last four digits, never the full number.
  • Identity verification: at check-in, building staff visually check the lead guest's government photo ID against the reservation name. We do not collect ID documents through this website.
  • Messages: the emails and WhatsApp messages we exchange with you, so we have the context of your stay at hand.
  • Technical data: standard, short-lived server logs (IP address, browser type, pages requested) kept for security and diagnostics, plus one functional cookie (see section 5).

We do not collect sensitive personal data (health, beliefs, biometrics), and we don't knowingly collect data about children beyond the number of guests in your party.

3 · What we use it for

Purposes necessary for hosting you:

  • Managing and confirming your reservation, and charging the payment you authorize.
  • Communicating with you before, during and after your stay about that stay.
  • Coordinating check-in and building access: the condominium reception needs the lead guest's name and party size.
  • Complying with legal and tax obligations (for example issuing a CFDI invoice if you request one).
  • Preventing fraud, and handling payment disputes or claims.

One optional purpose: after your stay we may send you a single follow-up message asking how it went. You can ignore it or ask us to stop; that changes nothing about your booking or any future one.

4 · Who we share it with

Only what each of these needs, and only for the purposes above:

  • Beds24: the booking system that runs our reservations and checkout (based in the European Union).
  • Stripe: payment processing when you pay by card through Stripe (based in the United States and Ireland).
  • PayPal: payment processing when you choose to pay with PayPal (based in the United States).
  • Openpay: payment processing when you pay by card through Openpay (based in Mexico).
  • Salvia Condominium reception: the lead guest's name and party size, for building access and your check-in.
  • Professional advisors and authorities: our accountants for tax compliance, and authorities when the law requires it.

Some of these recipients are outside Mexico; in every case the transfer is necessary to perform the contract between us: your booking. We make no transfers that require your separate consent under the LFPDPPP; if that ever changed, we would ask you first.

5 · Cookies and this website

  • We set one functional cookie, lang, which remembers your language choice for a year. No analytics cookies, no advertising cookies, no tracking pixels.
  • Our pages load fonts and a styling library from public CDNs (Google Fonts, Tailwind), which receive your IP address when they serve those files, as any web server does.
  • When you book, checkout takes place either on this site or on the secure booking pages of our booking system (Beds24). The payment itself is always completed by the payment provider handling it (Stripe, PayPal or Openpay) on their own secure pages.

6 · How long we keep it

Booking and billing records are kept for as long as Mexican tax and commercial law requires. Correspondence is kept while it is useful for looking after your stays. After that, data is deleted or anonymized. Server logs rotate on a short cycle.

7 · Your rights (ARCO)

Under Mexican law you may, at any time, request Access to the data we hold about you, its Rectification if it's inaccurate, its Cancellation (deletion) when we no longer need to keep it, or Oppose its processing for specific purposes. You may also revoke consent you have given, and ask us to limit how we use your data.

To exercise any of these, email soporte@igisa-solutions.com with your name, the right you want to exercise, and enough detail to identify you as the data's owner (for example the email your booking was made with). We will respond within the timeframes the LFPDPPP sets (at most 20 business days). If you are not satisfied with our answer, you may complain to the Mexican data protection authority.

If you are visiting from the EU, UK or elsewhere: we honour the equivalent rights of your home framework (access, correction, erasure, objection and portability) through the same email address.

8 · How we protect it

All connections to this site and our checkout are encrypted (HTTPS). Payment data is handled exclusively by our payment providers (Stripe, PayPal, Openpay), which are PCI-DSS certified. Access to booking data is limited to the people who need it to host you, and we apply the administrative, technical and physical safeguards the LFPDPPP requires.

9 · Changes to this notice

If we change this policy we will publish the new version on this page with a new date at the top. A material change will also be flagged on the site. The version published here is always the one in force.

10 · Contact

Inversión y Gestión Inmobiliaria SA de CV · RFC IGI170720II5
Boulevard Kukulcán Km 9.5, Zona Hotelera, Salvia Condominium, Apto 304 AB,
C.P. 77500, Cancún, Quintana Roo, México
soporte@igisa-solutions.com · Customer support