Paradise Beachfront

The fine print

Terms of Service

Last updated: July 12, 2026

These Terms of Service (the "Terms") govern every reservation of Paradise Beachfront (the beachfront apartment at Salvia Condominium, Boulevard Kukulcán Km 9.5, Zona Hotelera, Cancún, Quintana Roo, México) made through paradisebeachfront.com or the secure booking checkout we direct you to from it.

The property is operated by Inversión y Gestión Inmobiliaria SA de CV, RFC IGI170720II5 ("we", "us", "our"). By completing a booking you, the lead guest, accept these Terms on behalf of everyone in your party. Please read them together with our Privacy Policy. If anything is unclear, write to us before you book; we answer quickly.

1 · Your booking

  • Bookings are made through our secure booking system (operated by Beds24) and are confirmed when you receive a booking confirmation by email. That confirmation is your proof of booking: check that its details are correct and tell us right away if anything is off.
  • You must be at least 18 years old to book. The name on the reservation must match the lead guest's photo ID presented at check-in.
  • You are responsible for the accuracy of the details you give us and for the conduct of everyone staying with you.

2 · Prices, taxes and payment

  • Prices are shown in US dollars (USD). Taxes (including Mexican IVA) are itemized in the price breakdown before you pay, and the total shown at checkout includes all taxes and fees: the total you see is the total you pay. There are no booking fees and no hidden charges.
  • Unless the rate you select states a different payment schedule at checkout, the full amount is charged at the time of booking. Payments are processed by trusted, PCI-DSS certified payment providers: Stripe, PayPal or Openpay, depending on the payment option offered at checkout. Your payment details travel encrypted directly to the provider; we never see or store full card numbers on our servers.
  • Transactions are processed through the payment gateway of the provider handling your payment (Stripe, PayPal or Openpay).
  • The card or payment account used must belong to the lead guest, or you must have its holder's permission. We may cancel, with a full refund, any booking we reasonably believe was made fraudulently or with an unauthorized payment method.

3 · Cancellations and refunds

  • Each rate carries its own cancellation policy, shown clearly before you pay and repeated in your booking confirmation. The policy displayed for the rate you book is the one that governs your reservation: if anything on this page differs from it, the policy in your confirmation wins.
  • Unless the rate you selected says otherwise, bookings are non-refundable and non-cancellable: once your booking is confirmed the full amount is charged, and no refund is due if you cancel, do not show up, or leave early. Please book only when your plans are firm, and consider travel insurance.
  • When your rate does allow cancellation with a refund, the refund is returned to your original payment method through the provider you paid with (Stripe, PayPal or Openpay); banks typically post it within 5 to 10 business days.
  • Date changes are not guaranteed. If your plans shift, write to us as early as you can: where availability allows we will try to move your stay, at our discretion. A rate difference may apply to the new dates.
  • If we ever have to cancel your booking, for example the apartment becomes uninhabitable, or an event beyond our control (see section 8) makes your stay impossible, you receive a full refund of everything you paid us, returned to your original payment method. That refund is the limit of our liability for a cancellation by us.

4 · Check-in, check-out and ID

  • Check-in is from 4:00 PM; check-out is by 11:00 AM. Free luggage storage is available before check-in and after check-out.
  • Check-in is handled by the building staff at the condominium's 24-hour reception.
  • At least one guest aged 18 or older must present a government-issued photo ID (passport, driver's license or official age card) that matches the name on the reservation.
  • Security deposit. We do not require one. The condominium, however, has a standard building policy of asking guests at check-in for a refundable security deposit of about $100 USD (or its equivalent in Mexican pesos, in cash), used to cover items like lost towels or minor damage. We have arranged for our guests to normally be exempt, so most of the time you will not be asked for anything. If reception does request it, it is the building's own legitimate policy: the deposit is refunded in full at check-out, and you can write to us in the moment and we will help sort it out. If you are given the choice, we recommend the cash deposit rather than leaving an identity document.

5 · Occupancy and house rules

  • The number of guests must not exceed the maximum shown for the space you booked. Visitors who are not on the reservation may not stay overnight without our prior agreement.
  • No smoking. No pets. No parties or events.
  • Guests enjoy the condominium's common areas (pool, beach access, reception) subject to the condominium's own rules and schedules, and are expected to respect neighbours and building staff.
  • We may end a stay early, without refund, if these rules are seriously or repeatedly broken, or if a guest endangers the property, its staff or its neighbours.

6 · During your stay

  • Housekeeping every two days is included in your rate (it does not include washing kitchenware). Additional cleanings can be arranged on site for an extra charge.
  • Please report any problem while you are still with us: by email, WhatsApp or the front desk. Almost everything can be fixed quickly, but only if we know about it.
  • You are responsible for loss or damage beyond normal wear and tear caused by your party. You authorize us to charge your payment method the reasonable, documented cost of repair or replacement; we will notify you with evidence before any such charge.

7 · Our responsibility to you

  • We will provide the apartment substantially as described on this site, clean and ready for your dates.
  • To the extent Mexican law allows, we are not liable for indirect losses; for events beyond our reasonable control (such as utility, internet or elevator outages, works in neighbouring buildings, weather or natural sea conditions such as sargassum); for the beach and ocean, which are public spaces you enjoy at your own risk; or for valuables left outside the in-room safes.
  • For any claim connected with a booking, our total liability is capped at the amount you paid us for that booking. Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law.

8 · Events beyond our control (force majeure)

If a hurricane or other natural disaster, a government order, an epidemic, a strike, or a comparable event beyond our reasonable control prevents your stay, we will offer you new dates or a full refund of what you paid us. We are not responsible for other costs (flights, transfers, other bookings). Cancún's hurricane season runs roughly June to November; travel insurance is strongly recommended.

9 · Your personal data

We use your booking details to manage your reservation, process payment (through our payment providers and our booking system Beds24) and comply with Mexican law. How we collect, use, protect and share personal data (and how to exercise your rights over it) is explained in our Privacy Policy.

10 · General

  • We may update these Terms from time to time; the version published at the moment you book is the one that governs your booking.
  • If any part of these Terms turns out to be unenforceable, the rest remains in force.
  • These Terms, together with your booking confirmation, are the entire agreement between us for your stay.

11 · Governing law and disputes

These Terms are governed by the laws of Mexico. Any dispute will be resolved by the competent courts of Cancún (Benito Juárez), Quintana Roo, without prejudice to any mandatory consumer protections that apply to you: in Mexico, through PROFECO (Procuraduría Federal del Consumidor). Before anything formal, please just talk to us: we resolve almost every issue directly and quickly.

12 · Who we are

Inversión y Gestión Inmobiliaria SA de CV · RFC IGI170720II5
Boulevard Kukulcán Km 9.5, Zona Hotelera, Salvia Condominium, Apto 304 AB,
C.P. 77500, Cancún, Quintana Roo, México
soporte@igisa-solutions.com · Customer support